Please note that the free shipping policy will apply only if specified so as part of promotional campaigns or special offers.
This shipping policy outlines the details of our shipping process to ensure a smooth and satisfactory shopping experience for our valued customers.
A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order.
Order Processing Time
If the ordered item is in stock, it will be packed and dispatched from our warehouse within 3 working days.
However if some of the ordered items are not in stock, then we will get them produced and have them dispatched within 10 working days of the order being placed. We will keep you informed under such circumstances.
Once you place an order, our team will begin processing it within [X] business days. Processing times may vary based on the availability of the product, order volume, and any special customization requested. Please note that processing time is separate from the shipping time and may take longer during peak seasons or promotional periods.
Shipping Methods and Carriers
We offer various shipping methods to accommodate different preferences and delivery requirements. The available shipping options will be displayed during the checkout process. Our shipping carriers may include, but are not limited to:
- Bluedart
- Delhivery
- DTDC
- Amazon Transportation Services (ATS)
- eKart Logistics
- Skyking
- Shree Maruti Courier
- India Post / Speed Post
- XpressBees
- Safexpress
- Gati
- Shadowfax
- VRL
- Indland Logistics
- Ecom Xpress
The shipping carrier for your order will be determined based on factors such as destination, package weight, and shipping method selected.
4. Shipping Time
The estimated shipping time is calculated based on the shipping method selected and the destination address. Standard shipping within India typically takes 5-7 business days and International can be 10-15 days. Expedited shipping (within India) options are available for faster delivery, with delivery times ranging from same day delivery to 1-2 business days and International within 5-7 days, depending on the destination.
Please be aware that shipping times may be longer for international orders due to customs clearance procedures and other factors beyond our control. Customers are responsible for any customs duties, taxes, or fees incurred for international shipments.
5. Order Tracking
We provide order tracking services for most shipments. Once your order is shipped, you will receive a confirmation email containing the tracking information. You can use this information to track the status of your shipment through our website or the shipping carrier’s platform.
6. Shipping Charges
Shipping charges are calculated based on the total weight of the package, the shipping method selected, and the destination address. The exact shipping cost will be displayed during the checkout process before payment confirmation.
We may offer free shipping promotions from time to time for orders that meet specific criteria. Keep an eye on our website and social media channels for any ongoing shipping offers.
7. Shipping Restrictions
While we strive to ship to as many locations as possible, there may be certain areas or countries where shipping is unavailable. Additionally, certain products may have restrictions on international shipping due to local regulations or transportation limitations. If your location is not eligible for shipping, you will be notified during the checkout process.
8. Undeliverable Packages
If a package is deemed undeliverable due to an incorrect shipping address or other reasons beyond our control, we will attempt to contact you for an updated address. Additional shipping fees may apply for reshipping the package. If we are unable to reach you within a reasonable time, we reserve the right to cancel the order and issue a refund for the product price, excluding shipping charges.
9. Lost or Damaged Packages
In the unfortunate event that your package is lost or damaged during transit, please contact our customer support immediately. We will work diligently with the shipping carrier to resolve the issue and arrange for a replacement or refund as per our Return and Refund Policy.
10. Contact Information
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer support team. You can reach us via:
- Email: support@fyn.farm
- Whatsapp: +91-8481-06-06-06
Our dedicated team is here to assist you and provide the best shopping experience possible.
Note: This shipping policy is subject to change without prior notice. Please review it regularly to stay updated on any modifications.
[Last updated on 10th August, 2023].